Customer story · psychological services

How Inštitut Avisensa organises appointments for five Calendra users

Inštitut Avisensa moved from Google Calendar to Calendra to keep appointments, client information and reminders organised in one place for five users.

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Inštitut Avisensa

Before Calendra: Google Calendar covered time, but not the full workflow

Inštitut Avisensa in Maribor provides psychological counselling, psychological programmes and services for companies and institutions. Reliable appointment and client organisation is an important part of their day-to-day work.

  • Before adopting Calendra, appointments were managed in Google Calendar.
  • With five people using the system, keeping appointments and client information in the same environment became more important.
  • They also needed automated reminders so pre-appointment communication did not have to be handled manually.

Calendra as an internal appointment-management system

Avisensa does not use Calendra as a public self-booking system. Their setup shows that the platform is also useful when an organisation wants to retain control over appointment entry while standardising how the team works.

01

Shared appointment calendar

Five users work from one appointment overview rather than calendar entries that are disconnected from client profiles.

02

Client profiles

Appointments and client information stay connected, reducing the need to switch between separate tools.

03

Automated reminders

Prepared notifications can be sent before appointments without manually reminding every client.

Main benefit: saving time and keeping everything in one place

  • The team has a more consistent overview of appointment organisation.
  • Client and appointment information is no longer limited to a calendar entry alone.
  • Automated reminders reduce repetitive administration before appointments.

Customer experience

Calendra lets us keep appointments, clients and work organisation clearly in one place. It is especially important to us that the system is easy to use both for our team and for clients booking appointments.

Nina Piberčnik

Director, Inštitut Avisensa

Visit the Inštitut Avisensa website

Could a similar workflow help your business?

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