Calendra Guest account deletion
This public page explains how guests can delete their Calendra Guest account in the mobile app or request deletion if they no longer have access to the app.
1. Delete directly in the app
You can delete your account directly in the Calendra Guest mobile app: Profile → Delete account.
The app displays an explanation of which data will be deleted or anonymised and which records may be retained for legal, accounting, security or evidentiary reasons.
After confirmation, the account is deactivated, data is deleted or anonymised, push notifications are revoked and the user is signed out.
2. If you cannot access the app
If you cannot access the app, you can send a deletion request by email. Include the email address used for the Calendra Guest account and, where relevant, the phone number so we can identify the account.
3. Data usually deleted or anonymised
- guest account profile data such as name, email, phone and settings,
- login data and related identifiers that are no longer needed,
- profile picture and user preferences where not required for legal or security reasons,
- tenant links and related client profiles where deletion or anonymisation is legally and technically possible,
- device push tokens and active password reset requests.
4. Data that may be retained
- invoices, payments, orders, credit notes, tax and accounting records where retention is legally required,
- security and technical logs for a limited period to protect against abuse,
- data retained by a tenant as part of its statutory or business records where full deletion is not possible or not permitted.
5. Processing time
We normally process requests within 30 days after identity verification and clarification of any retention obligations.